Terms of Use and Refund Policy

Chapter 1 General Provisions

Article 1 (Purpose)

These Terms are intended to define the rights, obligations, responsibilities, and other necessary matters between Mooncode (hereinafter referred to as the “Company”) and users (hereinafter referred to as “Members”) in connection with the use of related services operated and provided by the Company (hereinafter referred to as the “Service”).

Article 2 (Effect and Amendment of the Terms of Use)

1. These Terms become effective when their contents are posted on the Service website or announced by other means, and a “Member” who agrees to them registers for the “Service.”

2. The Company may amend these Terms within the scope that does not violate applicable laws, including the Act on the Regulation of Terms and Conditions, the Personal Information Protection Act, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. When the Company amends these Terms, it shall announce the amended Terms in the same manner as Paragraph 1 at least 7 days before the effective date of the amended Terms. However, changes to important matters concerning the rights or obligations of Members shall be announced at least 30 days before the effective date.

3. In the case of Paragraph 2, if a Member does not agree to the amended Terms, the Member may stop using the Service and terminate the service agreement at any time. If a Member continues to use the Service after the amended Terms take effect, the Member shall be deemed to have agreed to the changes to the Terms.

Article 3 (Rules Other Than These Terms)

Matters not specified in these Terms shall be governed by relevant laws and regulations, including the Framework Act on Telecommunications, the Telecommunications Business Act, the Personal Information Protection Act, the Computer Programs Protection Act, and the Copyright Act, as well as the individual service terms of use and detailed service usage guidelines established by the Company.

Article 4 (Definitions)

The definitions of the terms used in these Terms are as follows. Interpretation of undefined terms shall follow relevant laws, the Company’s Terms of Use and Privacy Policy, guidelines separately established by the Company, and general commercial practices.

1. “Service” means the services provided by the Company in web and mobile environments.

2. “Paid Service” means a service provided by the “Company” for a fee within the Service.

3. “Member” means a customer who accesses the Company’s “Service,” enters into a service agreement with the “Company” in accordance with these Terms, and uses the “Service” provided by the “Company.”

4. “Paid Member” means a Member who satisfies Paragraph 3 and uses a “Paid Service” by paying the fee determined by the Company.

5. “ID” means a combination of letters or numbers selected by a “Member” and approved by the “Company” for the identification of the “Member” and use of the “Service.”

6. “Password” means a combination of letters or numbers selected by the “Member” to confirm that the “Member” matches the assigned “ID” and to protect confidentiality.

7. “Pass” means a product purchased by a “Member” to start using a “Paid Service,” and the “Paid Service” can be started by using the “Pass.”

8. “Service Agreement” means the agreement entered into between the “Member” and the “Company” under these Terms for the purpose of receiving the “Service.”

9. “Termination” means the cancellation of the Service Agreement by the Company or the Member.

Chapter 2 Conclusion of the Service Agreement

Article 5 (Formation of the Service Agreement)

The Service Agreement is concluded when a person who wishes to become a “Member” agrees to the contents of these Terms, applies for membership registration, and the “Company” accepts such application.

Article 6 (Application for Use)

1. A customer who wishes to use the Service applies for use by entering the required information in the membership application form requested by the Company, completing the Terms agreement process, and clicking the “Agree and Register” button.

2. When a customer who wishes to use the Service clicks the “Agree and Register” button during the Terms agreement process under Paragraph 1, the customer shall be deemed to have agreed to these Terms.

3. All member information entered in the online registration application form shall be deemed to be accurate and truthful. If a customer does not enter actual information in the registration application form, the customer may not receive legal protection, and the Company may restrict the customer’s use of the Service.

4. The Company may classify Members using this Service by grade and differentiate use by subdividing service menus, etc.

5. When a Member uses a Paid Service, the Member shall, in principle, use the Service after paying the usage fee. The time of formation of the Paid Service agreement shall be the point at which “Purchase Completed” is displayed during the application process.

Article 7 (Acceptance, Restriction, and Suspension of Applications for Use)

1. The Company shall accept applications for use from customers under Article 6 in the order they are received unless there are special circumstances. However, the Company may refuse to accept or may subsequently terminate the Service Agreement for applications that fall under any of the following items.

(1) Where the applicant applies for use by using another person’s name

(2) Where false information is entered or the information requested by the Company is not provided

(3) Where the applicant has previously lost membership status under these Terms and is deemed likely to interfere with the operation of the Company’s Service

(4) Where the applicant applies in a manner that harms, or is intended to harm, good customs or other social order

(5) Where a child under the age of 14 has not obtained the consent of a legal representative, such as a parent, when entering “personal information” under the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

(6) Where approval is impossible due to reasons attributable to the user, or where the application is made in violation of other prescribed matters

2. If a minor Member under the age of 20 wishes to use a “Paid Service,” the Company shall take measures to notify the Member before entering into the contract that the minor or the legal representative may cancel the contract unless the consent of a legal representative, such as a parent, is obtained or ratification is obtained after the contract is concluded.

3. The Company may withhold acceptance if there is insufficient capacity in service-related facilities or if there are technical or business-related issues. In such cases, the Company shall notify the applicant of the reason.

Article 8 (Changes to Service Agreement Information)

1. Members may view and edit their personal information at any time through the personal information management screen.

2. If information entered at the time of membership registration changes, the Member must update it online or notify the Company of the change by email or other means.

3. The Company shall not be responsible for any problems arising from the Member’s failure to notify the Company of the changes under Paragraph 2.

Chapter 3 Use of the Service

Article 9 (Use of the Service)

1. The Company shall start providing the Service immediately upon accepting the application for use unless there are special business or technical obstacles, and the Service shall, in principle, be provided 24 hours a day, 365 days a year. However, the Company may temporarily suspend the Service on dates or times determined by the Company for regular system inspection, expansion, or replacement, and temporary suspension of the Service due to scheduled work shall be announced in advance through the website.

2. The Company may temporarily suspend the Service without prior notice due to unavoidable reasons such as urgent system inspection, expansion, or replacement, and may suspend the existing Service when a new Service is provided due to replacement with a new Service, etc.

3. If normal provision of the Service is impossible due to a national emergency, power outage, failure of service facilities, excessive use of the Service, etc., the Company may restrict or suspend all or part of the Service. In such cases, the Company shall notify Members of the reason and period before or after the suspension.

4. In cases of service suspension due to reasons beyond the Company’s control, such as disk failure or system downtime without intent or negligence of the system administrator, prior notice may not be possible. The Company does not provide notice in cases of system suspension due to intent or negligence of others, including cryptocurrency exchange API servers such as Binance, telecommunications companies, and key telecommunications service providers. The Company shall not be responsible for any problems arising therefrom.

Article 10 (Service Fees)

1. All services, except for separately indicated free services, are provided to Members for a fee.

2. The usage fees and payment methods for Paid Services shall follow the separate rules specified for the relevant Service.

3. The Company may charge Paid Service usage fees according to the method determined by the electronic payment service provider contracted by the Company or include them in invoices determined by the Company.

4. Data communication fees incurred when using wireless services are separate and follow the policies of each mobile carrier to which the Member subscribes.

Article 11 (Provision of Information and Posting of Advertisements)

1. The Company may provide Members with various information deemed necessary during use of the Service by means such as notices or email.

2. The Company may post advertisements on service screens, the website, emails, etc. in connection with the operation of the Service. Members who receive emails containing advertisements may refuse to receive them.

3. Users, including Members and non-members, shall not change, modify, restrict, or take similar measures against posts or other information related to the Service provided by the Company.

4. The Company may post some advertisements in the Service for smooth operation of the Service, and Members shall be deemed to have agreed to this.

5. Any communication or transaction by a Member through the use of advertisements posted on the Service or participation in advertisers’ promotional activities through the Service is solely a matter between the Member and the advertiser. If a problem arises between the Member and the advertiser, the Member and the advertiser must resolve it directly, and the Company shall not bear any responsibility in this regard.

Article 12 (Management of Posts)

If the Company determines that content registered by a Member within the Service falls under any of the following items, the Company may view, modify, or delete it without prior consent.

1. Content that slanders another Member or a third party or damages their reputation through defamation

2. Content that violates public order and good morals

3. Content recognized as being connected to criminal acts

4. Content that infringes the Company’s copyright, a third party’s copyright, or other rights

5. Posting obscene material or linking to obscene websites

6. Posts that do not conform to the nature of the bulletin board

7. Advertisements for commercial purposes

8. Where the Member has allowed administrator access

9. Content otherwise deemed to violate relevant laws and regulations

Article 13 (Copyright of Posts)

1. The copyright of posts posted by Members within the Service belongs to the author of the relevant post.

2. The copyright of posts posted by the Company within the Service belongs to the Company.

3. Posts posted by Members within the Service may be exposed in search results, the Service, and related promotions only within the scope disclosed by the Member, and may be partially modified, reproduced, or edited and posted within the scope necessary for such exposure. In such cases, the Company shall comply with the Copyright Act, and Members may request deletion, exclusion from search results, private handling, etc. for the relevant post at any time through the customer center or management functions within the Service.

4. If the Company determines that content or posts posted or registered by Members within the Service fall under any item of Article 12, the Company may delete, move, or refuse registration of such content without prior notice.

Article 14 (Change and Suspension of the Service)

1. If there is a substantial reason, the Company may restrict, change, or suspend all or part of the Service being provided according to operational or technical needs.

2. In the event of Service suspension under Paragraph 1, the Company shall notify Members of the reason, and such notification may be made by notice or email.

3. In the event of Service suspension under Paragraph 1, the Company shall provide a method for paid users to back up the data stored by Members, and the period shall be set long enough for Members to sufficiently back up their data.

4. If there are changes to the content, method of use, or usage hours of the Service, the reason for the change, details of the changed Service, and date of provision shall be notified to Members by notice or email before the change.

5. The Company may modify, suspend, or change part or all of the Service according to the Company’s policy and operational needs, and shall not provide separate compensation to Members unless otherwise specifically provided by applicable laws.

Article 15 (Refunds and Payment Cancellation)

1. Members may use Paid Services through various payment methods provided by the Company. If payment is processed abnormally and normal processing is requested, the Company has an obligation to properly process the Member’s payment amount.

2. The Company may cancel or restrict refunds for amounts paid through fraudulent methods or methods prohibited by the Company.

3. If any of the following reasons apply, Members may receive payment cancellation, refund, and compensation from the Company in accordance with Paragraph 4 below.

(1) Where a refund is requested for a Paid Service pass for which use of the Paid Service has not started

(2) Where a refund is requested due to the user’s circumstances while using the Paid Service

(3) Where there is no service available through the payment and the responsibility lies entirely with the Company; provided, however, that unavoidable cases such as regular system inspections are excluded

(4) Where the Company notifies the Member of termination due to the Company’s fault, such as service suspension

(5) Where otherwise separately determined by the Company for consumer protection

(6) Where duplicate payment records occur due to an error in the system of the Company or the payment agency

4. The refund and payment cancellation procedure and refund amount calculation method are as follows.

(1) A Member who wishes to receive a refund must complete the identity verification procedure through the customer center and apply for a refund at the same time.

(2) After reviewing whether the refund request is justified, the Company shall issue a refund to the Member if it is determined that there is a valid reason.

(3) After notifying the Member of the amount to be refunded, the Company shall process the relevant refund and payment cancellation using the payment method used by the Member.

(4) The withdrawal period for a 1-month pass is 2 days (48 hours) after purchase, and the withdrawal period for a 1-year pass is 7 days after purchase.

(5) Refund requests made within the withdrawal period shall be refunded in full.

(6) If a refund is requested after the withdrawal period has passed, the refund amount shall be calculated and processed on a daily basis for a 1-month pass or on a monthly basis for a 1-year pass, after deducting a 10% penalty and payment processing fee due to the user’s change of mind from the total payment amount.

(7) Passes to which a discount rate for long-term use is applied, such as a 1-year pass: If a refund is requested during use, the refund amount shall be calculated on a monthly basis based on the regular 1-month usage price without the discount applied. The usage period is calculated in monthly units of 30 days, and if even one day of the relevant monthly unit has passed, it shall be counted as one month. The refund amount shall be processed by deducting the monthly usage fee after deducting a 10% penalty and payment processing fee due to the user’s change of mind from the total payment amount.
Calculation formula: (Total payment amount * 0.9) - (Monthly usage price * Number of months used)
* Because the discount is excluded, there may be cases where no refund amount remains depending on the time of refund.

5. Disputes between the Company and users may be subject to mediation by the Electronic Transaction Dispute Mediation Committee established under Article 28 of the Framework Act on Electronic Transactions and Article 15 of its Enforcement Decree.

6. Gift certificates purchased through affiliates or partners, event prizes, and other products are generally not refundable or compensable, and if separate refund rules have been announced, those rules shall apply.

7. The Company shall not issue refunds in any of the following cases.

(1) Where a coupon has been transferred from another user

(2) Where the coupon was received through winning or participating in an event

(3) Where points or benefits were accumulated from the Company through activities within the internet service

(4) Other reasons where the user did not make a direct payment

Article 16 (Use of Coupons)

1. Coupons provided to Members may, in principle, be used for services within the predefined validity period and various tangible and intangible benefits. Coupons whose validity period has expired cannot be used and are non-refundable.

2. Coupons may be transferred to others, and the Company must provide the same benefits for transferred coupons. However, refunds are not available in such cases.

3. For efficient use and operation of the Service, the Company may adjust part or all of the use of coupons after prior notice to Members. The Company shall not provide separate compensation to Members unless otherwise specifically provided by applicable laws.

Chapter 4 Rights and Obligations of the Contracting Parties

Article 17 (Obligations of the Company)

1. The Company shall make its best efforts to provide continuous and stable services in accordance with these Terms.

2. The Company shall make its best efforts to protect Members’ personal information by implementing technical safety measures and thoroughly managing the security of personal information, including Members’ credit information.

3. If the Company determines that opinions or complaints raised by Members are justified, it shall promptly handle such matters. For opinions or complaints raised by Members, the Company shall notify Members of the handling process and results through bulletin boards, email, etc.

4. The Company shall endeavor to provide convenience to Members in procedures related to contracts with Members, including conclusion, change, and termination of the Service Agreement.

5. The Company shall contribute to the development of internet business by maximizing customer satisfaction through fair and sound service operation and continuous research and development to provide high-quality services.

Article 18 (Obligations of Members)

1. Members shall not engage in any of the following acts.

(1) Entering false personal information or registering multiple times

(2) Using another person’s service ID and password without authorization

(3) Infringing another person’s intellectual property rights

(4) Damaging another person’s reputation or infringing another person’s privacy

(5) Using abusive language, slander, or obscene or violent expressions on bulletin boards, chat rooms, etc.

(6) Disclosing or distributing false information negligently or intentionally

(7) Interfering with the stable operation of the Service by transmitting large amounts of information or repeatedly posting the same or similar information

(8) Using the Service for commercial purposes without the Company’s consent

(9) Distributing computer viruses or similar materials that may cause malfunction of information and communications facilities or destruction of information

(10) Reproducing, distributing, or commercially using information obtained through the Service without prior approval from the Company

(11) Interfering with the Company’s normal management or business activities, or interfering with operation of the Service

(12) Other acts that harm good morals or violate relevant laws, these Terms, or the Company’s operating rules

2. Members must exercise due care in managing their IDs and passwords. Except as provided in Article 18 of these Terms, Members are responsible for managing their IDs and passwords, and Members must not allow third parties to use the IDs and passwords assigned to them. Members shall be responsible for consequences arising from negligence in management or unauthorized use of IDs and passwords, unless there is intent or negligence on the part of the Company. If a Member’s ID or password is used improperly, the Member must notify the Company of that fact.

3. Members shall not use the Service for commercial business activities without the Company’s prior written consent. The Company shall not be responsible for the results of business activities that violate this provision, and if the Company suffers damages as a result of such business activities, the Member shall be liable to compensate the Company for damages.

4. Members may not transfer or gift the right to use the Service or any other status under the Service Agreement to another person without explicit consent, nor may they provide it as collateral or otherwise dispose of it.

Article 19 (Obligation to Protect Personal Information)

1. The Company endeavors to protect Members’ personal information in accordance with relevant laws, including the Information and Communications Network Act. The protection and use of personal information shall be governed by relevant laws and the Company’s “Privacy Policy.” However, the Company’s Privacy Policy does not apply to linked sites outside the Company’s official site and Service.

2. The Company does not guarantee or assume responsibility for the terms of use and privacy policies of third-party applications and websites. Members should always review the policies of third-party applications and websites to ensure they are satisfied with how such applications or websites use their member information.

Article 20 (Notification to Members)

1. When the Company notifies Members, unless otherwise provided in these Terms, it may do so by email address designated by the Member, electronic memo or message within the Service, etc.

2. In the case of notification to all Members, the Company may substitute the notification under Paragraph 1 by posting it on the Company’s bulletin board for at least 7 days.

Chapter 5 Contract Termination and Restrictions on Use

Article 21 (Restrictions on Service Use, etc.)

1. If a Member violates the obligations under Article 18, the Company may restrict all or part of the Member’s use of the Service.

2. If the Company restricts a Member’s use of the Service pursuant to Paragraph 1, specific standards such as the type and period of restriction shall follow separate Company regulations.

Article 22 (Procedure for Restriction of Use and Lifting of Restrictions)

1. If the Company intends to restrict use of the Service pursuant to Article 22, it shall notify the relevant Member or their representative of the reason, date, time, and period by email, phone, or other means. However, this shall not apply where the Member has engaged in advertising or spam activities, or where contact with a Member who has committed an unlawful act has been lost.

2. A Member or their representative who has received notification of restriction of use under Paragraph 1 or has been urgently restricted from use may file an objection with the Company by email or in writing.

3. The Company may temporarily postpone the restriction of use until the period required to verify the objection under Paragraph 2, and shall notify the relevant Member or their representative of the verification result.

4. If there is a reasonable reason, such as the cause being resolved during the restriction period, the Company shall lift the restriction of use.

Article 23 (Termination of Contract)

1. Members may apply for termination of the Service Agreement at any time through the customer center on the initial service screen, the personal information management menu, etc., and the Company shall process this immediately in accordance with relevant laws and regulations.

2. If a Member terminates the contract, all data of the Member shall be deleted immediately upon termination, except where the Company retains member information in accordance with relevant laws and the Privacy Policy.

3. If the same act is repeated two or more times after the Company restricts a Member’s use of the Service under Article 23 of these Terms, or if the cause is not corrected within 30 days, the Company may terminate the Service Agreement with the relevant Member and process membership withdrawal. If the Company terminates the Service Agreement and processes membership withdrawal, the Company shall notify the Member in advance and provide an opportunity to explain.

4. If a Member whose membership has been withdrawn under Paragraph 3 applies again to use the Service, the Company may refuse acceptance or withhold acceptance for a certain period.

5. The Company may take necessary measures, such as destroying personal information, to protect the personal information of Members who have not used the Service for one consecutive year (hereinafter referred to as “Dormant Accounts”) in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. and its Enforcement Decree.

Chapter 6 Compensation for Damages, etc.

Article 24 (Compensation for Damages)

1. The Company is responsible for compensating Members for damages incurred due to the Company’s intent or negligence in connection with Members’ use of the Service.

2. If a Member violates these Terms and causes damage to the Company or a third party, the Member shall compensate the Company and the third party for such damages.

Article 25 (Disclaimer)

1. If the Company is unable to provide the Service due to natural disasters, war, or other force majeure events equivalent thereto, the Company shall be exempt from responsibility for provision of the Service.

2. The Company shall not be responsible for service use failures or damages caused by reasons attributable to Members.

3. The Company shall not be responsible if it cannot provide the Service because a key telecommunications service provider suspends or fails to normally provide telecommunications services.

4. If the Company is unable to provide the Service due to a failure in the service use of a data provider, the Company shall be exempt from responsibility for provision of the Service.

5. The Company shall be exempt from responsibility for damages caused by unavoidable reasons such as maintenance, replacement, regular inspection, or construction of service facilities.

6. Members are responsible for the security of required registration items and passwords they registered with the Company in connection with the Service, and the Company shall not be responsible for damages arising from leakage of member information, such as IDs and passwords, due to the Member’s intent or negligence.

7. The Company shall not be responsible for damages caused by errors in the Member’s computer or damages caused by the Member entering personal information or email address inadequately.

8. The Company shall not be responsible for damages caused by materials obtained by Members while using the Service. The Company shall also not be responsible for compensating Members for mental damages suffered due to other Members while using the Service.

9. The Company has no obligation to intervene in disputes arising through the Service between Members or between Members and third parties, and shall not be responsible for compensating damages caused thereby.

10. The Company shall not be responsible for the reliability, accuracy, or content of various information, materials, or facts posted by Members on the Service.

11. The Company shall not be responsible for the validity, suitability, legal reasonableness, copyright compliance, etc. of content included in companies connected or affiliated with the Company’s site, such as third parties, and shall not be responsible for any damages arising therefrom.

Article 26 (Dispute Resolution, etc.)

1. The Company and Members shall make every effort necessary to amicably resolve disputes arising in connection with the Service.

2. Notwithstanding Paragraph 1, if a lawsuit is filed between the Company and a Member, the lawsuit shall be brought before the competent court under the Civil Procedure Act.

[Addendum] These Terms shall take effect on May 1, 2026. The previous Terms of Use are replaced by these Terms.